Bad Information = Complaints

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One of the reasons why I started this blog was because society is very quick to declare #epicfail without offering any suggestions on how to improve transit. So, when I saw this terrible sign replacing a handwritten one inside Hamilton GO Centre next to the schedules, I felt that the responsible thing to do would be to help improve it. So, here we go:

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A trip to Hamilton

Wednesday, the Urban_Empress and I boarded the #47 GO bus bound for downtown Hamilton, a city which many lump in with the supposedly-homogenous “905″. Shortly thereafter, another passenger boarded the same bus at Burlington Carpool Lot. But, they soon realized that they were travelling in the wrong direction. This individual got off at McMaster University for the return trip to York University, but it left us wondering what could be done to prevent this from happening. Countdown timers at stops could be helpful, but these did not stop a couple from boarding a late night bus to Brampton last week when they really wanted to go to Square One. We expect perfection from our transit agencies, but we must concede that there is a small group of people who will forget to tap their PRESTO cards, will board the wrong bus, or will miss the announcement of an upcoming service change. Continue reading

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